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by:YoukingTech     2021-07-10

It's always easier and you'd be done a whole lot faster if you were sitting in front of the problematic PC yourself instead of walking a novice over the phone. Remotely logging into a Windows PC is incredibly easy, and there are many ways of doing it, some built directly into Windows, some 3rd party remote utilities offering a wide variety of settings.

You can also hire professionals to provide remote support. We have been offering remote support with EZ Mobile PC for a long time now. It's an excellent service to quickly diagnose computer problems and hardware conflict. Many customers on the internet are still timid when faced with support which has been standard within enterprise level computing environments for decades.

Remote Assistance

Windows XP introduced this remote program, and it has been improved with Windows 7. Remote Assistance is a safe way to let someone remotely log into your computer because, unlike a lot of remote control programs, it doesn't open up a connection to the Internet so that anyone can connect at will if they provide the correct credentials.

In Windows 7, choose Help and Support, More Support Options, and select Remote Assistance at the bottom of the window. Once you've fired up Remote Assistance, it's time to send the help invitation. In Windows 7, the invitation can be sent as an e-mail. The credentials that will actually let a remote computer connect with yours will be attached to the e-mail. For further security, the user will also need to create a password that the remote user will need to enter before they're granted full access.

As long as Remote Assistance is connected on both sides, the local user will be able to watch their desktop, seeing everything that's going on. It's a great way to teach someone how to fix their broken computer when you can't physically be there.

Remote Desktop Connection

If you need to connect remotely to a Windows machine on a regular basis, it's easier to use the Remote Desktop Connection program that comes stock with Windows. Remote Desktop Connection is an invaluable tool for many tasks, especially for systems administrators that need to manage their servers when they're away.

Before connecting via Remote Desktop Connection, the target PC must be configured to allow remote connections. In Vista or Windows 7, go to the Control Panel, select System, then choose Remote Settings. Inside Remote Settings, you'll be able to add users, granting them permission to connect. Members of the Administrators Group are automatically allowed access, so you don't have to manually add them.

When connecting remotely with Remote Desktop, you'll need to know the remote machine's IP address and you'll need to provide a valid user name and a password before you'll be allowed inside. Remote Desktop is good if you're going to be doing a lot of remote connections, but for a one-time fix, Remote Assistance is a better option.

Problem Step Recorder

Included with Windows 7, Problem Steps Recorder allows users to document step-by-step actions. This process becomes useful for showing exactly what happens just before a problem arises. An important step in fixing a computer problem is the ability to recreate it. Problem Steps Recorder works by compiling a series of screen shots (inside a MHTML file), which can be sent in an e-mail attachment for, say, a help desk technician to analyze. The MHTML file can be viewed in Internet Explorer.

Oddly, as useful as Problem Steps Recorder is, it's hidden (it can't be found in the Control Panel). In Windows 7, hit the Windows key and type in psr.exe in the search box. Many users not only use Problem Steps Recorder for fixing PC issues but also for creating tutorials and lessons for others to follow.

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