Apple’s free repairs for iPhone 7 microphone issues have ended
Although this vulnerability is not particularly common, some iPhone 7 and iPhone 7 Plus users are still affected by it. The MacRumors website said that Apple’s problem has not been resolved, and it is unclear why Apple wants to terminate this service. Of course, if you have an iPhone 7 or iPhone 7 Plus, and encountered the above-mentioned failure during the warranty period, then you can still get free repair services. According to a report by foreign media MacRumors, Apple has stopped its free maintenance program for iPhone 7 devices with microphone problems. This issue will affect iPhone 7 and iPhone 7 Plus running iOS 11.3 or newer. When the user is making a call or making a FaceTime call, the other party may not be able to hear the sound, and sometimes see a gray speaker button on the iPhone screen. The issue and the repair plan were first disclosed in an internal document sent to Genius Bar employees and Apple Authorized Service Providers in May. Although Apple has not publicly acknowledged this issue, the existence of supporting documents shows that the company is aware of this. This document guides technicians on how to diagnose the equipment and gives possible solutions to alleviate or solve the problem. It also tells technicians that even if the affected equipment is out of warranty, it can make an exception and repair it free of charge. However, this has never been a formal, comprehensive maintenance plan has ended. Many sources said that this internal file has been deleted, which means that Apple's repair technicians will no longer continue to provide free services to iPhone 7 users who have problems with the microphone.